Review of Thomann
I purchased a B-stock ukulele from Thomann (described as potentially having visual imperfections, but still in good working condition). Unfortunately, the instrument arrived with a bent and cracked fretboard, and several frets caused buzzing strings, making it unplayable.I reported the issue and received a response offering a €15 discount if I chose to keep the defective instrument, or the option to return it. I asked for a replacement, but they refused. I also requested a discount on a future purchase instead, but that was also declined.Now I’m stuck with the hassle of returning the item, and the buyer is held responsible for any damage that occurs during transit. To make things worse, I bought a gig bag separately for this ukulele, and most ukuleles include a bag—so now I have a potential spare bag with no use when buy a replacement.Customer service has been slow to respond, typically taking 1–2 days per reply, and overall, the experience has been disappointing.
