Review of Ur
If you want a fast turnaround, don't use this company! After sending off my old Samsung phone well over 3/4 weeks ago I received a revised offer of ?45 (my initial offer was ?130) as my phone was in a 'used' condition. I rejected the offer and they sent me another offer of ?65. I rejected this too. I was then sent another offer of ?80.. (so much for being in 'used' condition. They clearly wanted my phone!) So I tried to call them, over and over again.. getting cut off after 10 minutes of being on hold, every time I called. I emailed them.. twice! My emails were ignored. Then I received an email telling me 'your payment has been processed' I should receive my payment within 3-7 days. Well, we're now on day 7 and still, I have received NO payment and since this company are virtually impossible to get in touch with I am now leaving this review. Absolutely livid!!*edit to add* I appreciate you trying to reach out, Lucy but you called me before 2pm. If you had bothered to read my original email you would have seen that I had asked to be contacted after 2pm. I am very busy and I do not have time to keep trying to get in touch, especially as my previous attempts have been a waste of my time. I find it quite comical that you have asked me to email you when I have literally written in my review that my last 2 emails have been ignored. If you would genuinely like to resolve this then please try after 2pm. MON - THURS*EDIT*Very happy with the outcome after speaking to Lucy on the phone earlier. She was extremely understanding of my frustrations, very apologetic, and genuinely wanted to resolve the issue. She also revised my offer further which I was very happy to accept and payment was made within the hour. Therefore, I am changing my review to reflect the overall outcome. Thanks Lucy! Top notch customer service ????
