happy of herts

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Review of Ur

What a bunch of chancers!

UR appears to offer online prices, subject to their inspection, as bait to the customer that will not be met in practice.My own experience was based on an online price of ?99, against which I was given an in initial offer of ?55, a second offer of ?70.50 and a third of ?85 all of which I rejected. Their final offer of ?85 shows how low the initial offers were. Unlike other competitors, UR provide no description of the criteria used to arrive at the online price and in my opinion the reasons given in the offers did not reflect the phone which was in good condition for its age. In my opinion, the lack of criteria allows them to submit a bait price and make subsequent lower proposals without review by the seller.When I have reviewed the ratings of UR on check review, the majority of the reviews for their purchase (as opposed to sale) of phones are 1star and there is a common theme of offering well below what is listed on Compare and Recycle. They keep their costs to a minimum. Their "travel pack" was a grey plastic bag but it was left to the customer to provide a box and bubble wrap.To give credit where it is due they did return my phone in three days.

1
Date of experience: Jan 23, 2025

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