Review of Sitelock
FALSE SENSE OF SECURITYThe worse part of this experience is that their Dashboard shows that they are connecting, and it is working. All is “GOOD;” however, when I go to configurations, there is an error that the site cannot connect “Unable to establish FTP connection. Please double-check your credentials.” I contacted my ISP, and their logs show that the site is not being attempted to connect from any of the IP addresses supplied by SiteLock. They clearly have an issue. I am canceling 4 of my accounts, and I am canceling my clients that I have put on Sitelock as well. Just try to get a hold of your sales rep as well.They cannot seem to get it to work all the time. My site goes down more than it is up with a Sitelock error. I am not sure because the SSL expires (they are responsible for it) or because there is more than 1 IP listed. I had to do some troubleshooting myself and deleted one of the IPs, and the site came up. When talking to support, they always pass the buck to the Hosting company. I am not sure the money is worth the service.I called several times and have a Dialpad dialog of the conversations. Sitelock has no record of our conversation. Today I tried to contact my Account rep or the person that created my account, and they sent me to support. I have no control over where Sitelock is pointing my DNS, and they have the incorrect information listed. The site has been working for at least a year on the current server; however for the last 2 months the site is not always up with a Sitelock error. I contacted Support again and spoke to a lady at about 12:30 PM 6/2/2022 PST and she gave me nothing but attitude. Sitelock support is lacking I would suggest finding another web security company. A product is only as good as the support when something goes wrong.
