Review of Glynhopkin
Would give zero stars if it was an option! Booked in my car for a repair via the customer service team following a fault being diagnosed by RAC that is covered under my warranty.Car was with the team for 9 hours and no repairs done only a repeat diagnostic to confirm it was the part I already knew that was faulty when I dropped off at 8am!I’ve had to pay for the privilege of a courtesy car plus fuel today and wasted a day off and I’m now expected to come back again and use another day off and pay again for another courtesy car etc for it to be repaired.This process is completely convoluted and waste’s customers time and money, I was falsely under the impression I was booking in for a repair today and staff had no understanding of why I was so shocked and upset today when I went to pick my car and it wasn’t repaired at all after it being there all day!Customer service is so poor in aftercare, once they get your money they don’t like to admit fault to any mistakes or faults that come up, for such an expensive purchase you’d think they’d want you to be satisfied and to ensure your happy with your purchase to get repeat customersAsk for management details to be sent to me so I could contact them about how upset I was today and only got sent my vehicle inspection no effort made to contact me or give me details so I can contact themI can safely say never again will I be purchasing a vehicle from glyn hopkin group
