Review of Ur
Got made an offer of ?191 instead of ?495 quoted and when I declined they added on ?20.. I left a 1 Star review to which I then received a call from a female called Lucy.. she said she’d see if I could get full price.. another female ‘supervisor’ then came on the phone and stated I was rude and swore at her staff.. we had a little tiff and that was that.. got told they could then offer me ?360 or the phone back.. I accepted cause it’s more hassle the other way.. by the end of the call all was fine and they confirmed my bank details with me.. I may of been a little hostile but Lucy was lovely really.. as discussed with Lucy I do believe this company could benefit from certain changes which they are currently sorting out.. I thought it was strange how people’s bad reviews were changed.. I was asked to delete mine.. BUT after we were on the same page I would’ve changed mine anyways it is disappointing not receiving the price quoted but there’s not much to be done as it’s dependent on the phones condition.. overall I’m now a happy customer.. lovely long review to make up for any hostility.. Lucy you seem like a fab person you’ve got lovely people skills and plenty of patience! Thanks guys ????
