Review of Sitelock
Sitelock has some of the worst customer support!!!About two weeks ago after one of our testing servers that host a third party script, it got hacked.So our clients asked us to upgrade the security.By accident we took a Sitelock package via their website and only after doing so was advised by our hosting company that they can provide the sitelock via our hosting dashboard and offer better packages.So within less than 60 minutes after the Sitelock account was opened we requested the subscription to be cancelled and asked for a refund.We did so as we wanted to take a upgraded Sitelock package via the hosting company.Plus if all went well, consider to have done so for all 10 server we now have to manage.So confirmation was given that to finalize cancellation their Billing Department would need to phone to confirm our request.We tried contacting their Billing Department via their support system and they are never available.Had to speak to their technical support staff twice already who always said they did a manual request to Billings Department.To date still nothing.They do not care about their customers.If this is how they treat current customers then I do not think we should use them in future.Invoice 213 11 16
