Review of Thomann
I have been a loyal Thomann customer for years, but my recent experience has been beyond disappointing.I purchased a box pro DSP 115 speaker that developed serious faults within a very short time. Despite sending it back for multiple repairs in the last 3 months under their so-called 3-year warranty, the speaker came back each time with the exact same issues — distorted sound, rattling parts, and internal vibrations that make it completely unusable for professional work.Instead of honoring their warranty promise and replacing the faulty unit, Thomann keeps patching it up and sending it back, hoping I’ll just accept a defective product. I even sent them video evidence clearly showing the problem, but they continue to ask for irrelevant packaging photos instead of addressing the real issue.This is not about money — I’ve already bought another speaker from Thomann out of necessity for my business. This is about basic fairness and getting what you paid for.After months of delays, excuses, and being sent in circles, I can honestly say Thomann has completely failed to uphold their customer protection commitments.If you value your time, money, and peace of mind, think twice before trusting their "3-year warranty" promise.I expected better from a company of this size and reputation.
