Review of Ur
Amazon order, sold by URcouk.Ordered a iPhone 14, ( ?349.75) which I only turned on to see if it turned on. It was returned 2 days later because we ordered the wrong model ( wanted 14 plus)Spent over ?10 to return, which was fine. But the refund I received was ?30 less ( ?319.75) because the box had been open! The reason, a re-stocking fee, handling fee or whatever they want to call it! On there own website they state the following:Refunds (if applicable, subject to Returns Policy)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that unless faulty, refunds are subjected to a deduction of a re-stocking fee equivalent to 5% of the purchase price (minimum ?15).If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.So in that case they should have only deducted ?17.50, not ?30! They just don’t want to know!, don’t be stung by this horrible company!!Update: rang Amazon today again, (25/04/2025) Amazon kindly refunded me the remaining ?30!
