Review of Thomann
I bought from Thomann website a brand new Loupedeck CT controller for 385€ at the beginning of March(3/3). The item arrived from Germany to Greece in 9 days (12/3). Hopefully the package was delivered in great shape but, by the time of the set up we realised that it had 2 faulty assembly buttons from the factory. Pictures and videos were taken as proof. After the communication we had (14/3) we had, we received a reasonable email saying this : " Thank you for reaching out to us. We are currently coordinating with our department to determine whether this issue affects our entire stock, as it appears to be a manufacturing concern. Once we receive confirmation from them, we will promptly arrange either a replacement or a refund, depending on their findings.We sincerely apologize for the inconvenience this has caused and appreciate your patience as we resolve this matter." So we arranged to send it back and 2 days later the item was already sent back to Thomann. So far so good. The item delivered back to Thomann at the 25/3 as they informed me thought email. Since then I'm sending them everyday an email about the case and I'm receiving a bot message after 24hrs, although that I asked to communicate with me ASAP. The situation is so unhelpful from the costumer service. For 3 days, 26/27/28 of March I'm receiving an email that says that the item is under inspection. And I'm asking , how difficult it is and how much time do you need to see an item that has been sent and delivered back with faulty assembly buttons, when you see the item, and you have it in front of you in one piece, with the factory stickers still on it?? They are just trying to earn some time for no reason and they already know that the situation has become so frustrating. They have my money , they have their item back as the sent it to me and I'm losing my patience everyday with this really bad policy and costumer service. If I had seen before all the reviews of the other costumers in here, especially the last month, I wouldn't have proceed to any purchase. Of course they will response under this for any further information or help, but believe me they didn't do it even when I asked to do it though my email. I'm already looking further help to the European Consumer Centres Network / ECC-Net. 28/3 as they seem to break the rule about the clarification of the progress against to costumer.
