Review of Cem
I have owned a one bedroom Churchill apartment for nine years. In that time there have been several Lodge Managers. For the last two years plus, Ilona has been the manager and I have to say she is the best one by a long way. She is hard working and does her best to keep costs down which is not an easy task. Ilona always has time to listen to the residents and everything she does for their comfort has a unique personal touch. No one ever put flowers on the tables before or thought to put a plate of biscuits out when a few residents meet in the afternoons. Nothing is too much trouble, Ilona is always cheerful and has time for everyone. If anyone has a problem, it is dealt with quickly and efficiently. She is more than a manager, she is a friend. I awarded one star less than the maximum because of the high cost of living here. The service charge and ground rent are both high. I have a relative who lives in a two bedroom retirement apartment and pays half the service charge I do. Furthermore, he has gas central heating whereas I have ineffectual, electric convectors which the manufacturer told me are designed for background heat rather than to heat a whole room. The outside wall is not insulated which naturally causes the rooms to be very cold. Living here is costly and cold.
