Review of Glynhopkin
In the process of purchasing a vehicle through Bedford branch. Placed an order for a vehicle that has now been subject to endless manufacturing delays, almost 3 months overdue on a 3 month delivery. As I previously worked in sales for Marshall Land Rover I know this can happen and have been very accommodating.I did however confirm with my salesman that there would not be any financial penalties on our agreed deal through further depreciation of our part exchange and it was confirmed to me that as this was not our fault that would indeed be the case. Yesterday I received a phone call to say that the vehicle would be ready soon but due to Nissans delay my monthly payment would be about ?130 more than agreed and signed for. As we are financing via PCP that is a difference of at least ?4000. Given that I have just fitted an EV charger, at no small expense and been entirely patient throughout this exchange I am absolutely fuming that management could even think of having a rep call up a loyal (third vehicle in a row from them) customer.No outcome as yet, but having worked for Marshals Cambridge in sales I know that I would never have been allowed to treat a customer like this.
