Beware of Primo Brands! They are not accredited by the Better Business Bureau. If you go to the BBB website, they actually have an "F" rating because they don't respond to customer complaints. With the changeover from ReadyRefresh to Primo Brands in NJ, customer service has gone way downhill to the point of literally not existing. I can't get ahold of anyone on the phone or by chat. They have rescheduled my dispenser cleaning about 4 times at the last minute with no explanation. Then, when I went online to reschedule the cleaning to a day that I would actually be home the service became immediately unavailable in my area. I am canceling my service and warning people about this company.
