I am a small business that used this company to service my 4 locations. They would change water deliveries without notice, deliver cups I didn't order and then customer service was a nightmare! Deliver more bottles than I ordered. Their website is horrible to navigate. I finally told them I wanted to have the dispensers picked up and I would find another company to service my offices, they told me it would cost $50 dollars for them to take the dispensers back. I have rented these dispensers since 2017!!! The most recent straw that broke the Camels back was that they kept changing deliveries and in one of my offices they delivered the 4 water bottles June 10th (I have deliveries set up to go there every 4 weeks) and I happen to look to move the next delivery up since it is going to be super hot and I want to make sure that the staff in that office has enough water, and they have cancelled all deliveries until mid September and I can't add any deliveries!!!! I wasn't notified!! They said it was due to high volume! They have done this to several of my offices but IN SUMMER??? That was the last straw for me!What a shame. 8 years with ReadyFresh/Primo and my Law Firm always paid them on time... we never failed them... they failed us!
