I have been a loyal customer with Crystal Springs for thirty years. I have always managed my deliveries online, as I am a widow and don't need a delivery every month.It's also alot cheaper if I have two or three bottles of water delivered, and empties picked up at one time.Since Primo Water recently took over, I it has been a nightmare.Two weeks ago I logged onto my account and cancelled my June delivery.Two nights ago at 8pm,I get an automated call that I have a delivery the next day.I logged onto my account and it showed no delivery until July 1st.Next thing I know a full bottle is left on my front porch-where I, at 68 yrs. of age, had to take the bottle through my house all the way to the garage downstairs.They have notes to deliver to back door.I didn't set out empty,as delivery was cancelled.I now have an invoice on the way for one bottle of water,a $14.95 delivery charge,and a charge for no empty turned in. I am about ready to close my account shortly.
