Customer service is horrible. I haven’t had a delivery since May 3, 2025! I was promised I’d get water on June 12, 13, 16, 17, &18. And, today, the rep tells me they can’t get the water delivered until June 23. I’ve been told that they were escalating my case. But, still no water. They put me on hold with loud music playing, and then the call gets dropped. I’ve never experienced anything like this in my life! I’m told that they recently merged. However, other companies have had mergers without disasters like this. I have spent numerous hours on the phone during the last week and a half and still no water. Their communication is horrible. You don’t get a phone call, text, or email to let you know your delivery has been rescheduled. You have to keep calling the incompetent staff that is overseas. Get your water from a more reputable company!
