Primo Water took over Crystal Water service, and today is the first day. Logging in was a pain, but fine changed password as directed. Animated system cant find my account #, or phone number even though i am typing account off the screen i am looking at... bad start... NO CUSTOMER service available via phone, you cant talk to anyone, chat BOT - keeps direct you to main menu, no matter what you select. After taking over my account with Crystal - after 7 years of service all of a sudden they are slapping me with bottle deposit bill of $90.00 for 6 bottles? what kind of service is that, where is the deposit $ from the time i signed up? Cant even get a hold of anyone to CANCEL this service, been on hold for over 32 minutes. want out already... how is it that large companies take over and quality is horrid right from he start.
