This merger has been a disaster. I was a Sparkletts customer for 23+ years & never had an issue - Primo takes over & we've had missed deliveries ever since. Our delivery dates continue to get pushed back. The past 2 months, we've run out of water & had to buy water elsewhere. Now they're charging a bottle deposit fee & they've also converted my account to autopay which I've never used & never authorized. It's nearly impossible to reach customer service with wait times that exceed 35 min. Chat is totally unavailable just like others say. It looks like Primo Waters has taken over most water brands so canceling & going to another brand will not do you any good. All brands lead back to Primo. It's disappointing. I am not a very happy customer, but we need water, so it looks like we are stuck with these bozos.
