Absolutely atrocious. They went through a merger with Sparkletts which they did not notify customers about. Since they they stopped showing up for scheduled deliveries. It took me being on hold for 1.75-2hrs for two different phone calls to cancel my service. They have continuously failed to show up for the equipment/bottle pickups they have scheduled and are still billing me for my equipment just shy of a month after I cancelled. I had to spend another hour on hold trying to get them to stop billing me for service I no longer receive. If you look up reviews on-line, countless people are experiencing these same issues. It is criminal to continue to charge someone after they have cancelled their service!