I am so disappointed. After spending hours trying to get through to someone and emails, when I finally was able to talk to a live person, I was told I can't exchange the two 5 gallon water jugs my elderly parents purchased. I explained that they are too heavy for my 87 year old father to lift and I was looking to exchange the 5 gallon jugs for 3 gallon jugs. They refused to make any accommodations. These were very expensive items. This company is HORRIBLE! I will tell anyone and spread the word to stay away from doing business with PRIMO Water.
