Well, well, well after just 10 short days in customer service purgatory, my phone has finally made its grand return from UR.co.uk – or as I like to call them, the Discount Delusion Specialists.Like many glowing reviews have said, they generously offered me 45% less than the original quote. Why? Because the battery – with 90% health and just over 500 charging cycles – “needed replacing”. Fascinating, considering Apple only recommends a new battery once it dips below 80%, but hey, maybe UR know something Apple doesn’t? A new frontier in battery science, perhaps?Oh, and the cherry on top? Their grading expert claimed the phone had “slight scratches in more than one place.” Intriguing, since it’s never been out of its luxury case with a soft inner lining, and had a screen protector since day one. I even took high-res photos of every angle before I sent it off. So unless micro-scratches now come from air molecules, I’m calling nonsense.As expected, when I questioned their fantasy evaluation, they magically increased the offer – still a joke, mind you – so I asked for my phone back.Ten days later (because efficiency is not in their vocabulary), it arrived. And lo and behold, a miracle! Somewhere on its journey via Royal Mail, those mysterious scratches disappeared. It’s as if the phone had been touched by the hand of a divine postman. Thank you, Royal Mail, for returning it in exactly the pristine condition I sent it in — unlike the version UR.co.uk hallucinated.?Conclusion:Will I be dealing with UR.co.uk again? Only if I develop a sudden desire to waste time, lose money, and question my sanity.Their customer service is a masterclass in avoidance, their offers are fantasy fiction, and their transparency is about as clear as mud.Avoid this company like a dodgy eBay listing. You’ve been warned.
