I was given a quote of ?243 for my phone. When they received it, they reduced it to ?150 as the battery was under 80%. They also said there were minor scratches on it. Metallic blemishes are only visible using a macro lens under a spotlight. They claimed replacing the battery would cost them ?80, as they use genuine Apple parts. When I asked them to show me proof of this, or where on their website it shows they use genuine parts in their resale phones, they could not. After ignoring my emails for almost a week, I threatened to report them for theft. They then called me. They made me engage in a long-winded negotiation for them to eventually offer me ?200, which I accepted. They told me it would be ?195, with ?5 extra if I leave a 5-star review on check review. I told them no and asked them if they were bribing me for a review, to which they said no... lol. They still paid me the extra ?5. So I would not trust all the high ratings on here.
