Order number 900296130Having sent in my iPhone 12 after being given a quote of ?210, I recieved an email today with a revised offer of ?130!As the phone had been charged 900 times and a battery percentage of 83..and some scratches on housing.Having looked through other reviews it’s clear that others have had the same generic statements given to them, in order to justify a ?80 drop in the quote originally offered.Firstly it’s over 4 years old, the phone has always been in a case and screen protector!it does not need ?80 spent on it to make it fine again!I only used this company as my daughter has in the past and recommended them to me.I will not be using them again or recommending them to anyone myself.Avoid not to be trusted ??iam happy I took photos of every bit of my phone and always had screen protector and case on my phones and looked after it as I have on all my phones I ever bought !! Had a call from customer service offering to revise the lower offer and was much more helpful in resolving my issues and we came to a agreement that was fair to both
