Initially I was offered ?198 for a Samsung S22+ but when they received my phone they lowered their offer to ?75 which I rejected as the phone was not in the 'poor' condition they described. Jump on here and read several reviews with similar situations so left a very negative review. A couple of hours later Kimberley called me and spent some time explaining their whole grading process and really tried hard to find a solution we were both happy with. I received a revised offer in which I did accept and money was received same day. Kimberly saved the day.
