Bunch of crooks. I sent my 1 year old Samsung phone in to them. It had just had a new Samsung screen and not been used before sending it. They told me it wasn't in good enough condition as the screen had chips in it! First they offered me less & I refused. They're 'customer care guy called me & gave me a whole cok & bull story & said as a gesture of goodwill they'd pay the full amount. They didn't, they paid the reduced amount. This time I phoned & complained & eventually they paid the full amount. Clearly a deliberate ploy relying on the fact that half the people won't bother.
