Offered me ?176 for an iPhone 12. Came back with “deep” scratches on the screen, it did not, chipped in places which it certainly did not and then battery health being at 86% and charged 1000 times. Apparently they have to replace a battery that is at 86% but has been charged over 500 times!! They then offered ?50!!! I requested the phone back which then got lost in the post. Gave one star review which prompted a phone call from Kimberley which went a long way in restoring faith in this company. Company paid full price to me rather than having me wait for the Royal Mail compensation.
