I sent them an old work phone, it was a few years old but it had hardly been used so was in great condition with photos to prove. The offer was ?135. They sent me a “revised offer” based on the condition of the phone - down to ?35. Completely ridiculous - one of the reasons was the case was scratched! The offer wasn’t based on the condition of the case, it specifically said it doesn’t add value if it’s in a case, I just sent it in the case to protect it. I rejected the offer, they increased it to ?55, I rejected again, they increased it to ?95 so I grudgingly accepted. It took 8 days to get my payment, I had to chase twice, the last time they didn’t even bother replying, just transferred the money when it was clear I wasn’t going away. I’ve given two stars rather than one purely on the basis that I at least got my money in the end, where I can see lots of other reviewers didn’t get theirs at all. Please, please, use another company to sell your tech.
