Very disappointing service. Sent phone to them with an estimate of ?359, phone in excellent condition, barely a mark on it. Once received they reduced the offer to ?150 on the basis it had scratches on the screen which was not true as it had had a screen protector on since day one. After rejecting the offer online I received a call to say the offer was inaccurate as it’s just produced by an algorithm and they could offer ?230. Declined again and asked for the phone to be returned to me. I have just received it back and the screen is now covered in scratches which were not there when they received it. The phone was packaged well when I sent it to them so no chance it has happened in transit. Scammers!
