On receiving my phone they offered me a much lower price than first suggested. Rejected the offer twice and they upped it twice, I eventually accepted. Two weeks later I still had not received payment. I rang and was on hold for a long time, the phone kept cutting off. Eventually spoke to someone who said there had been a typing error in the bank details and it had bounced back. They said it has been sent but still not received any money, now three weeks after they said it was originally sent. Edit to add: Since adding this review I have had phone calls and emails from the company offering to explain what happened. They said it was due to my sort code being written down incorrectly. They’ve offered me the full original price for my phone as compensation for waiting almost a month with no payment, and then sent me the money the same day. The customer service team were very helpful.
