Offered ?90 as battery on 86% and charged 695 times over 3 years. Requested phone be returned.Declined offer then offered ?125 , which I accepted now day 8 ( working days) no payment. Not answering emails or phone calls. Avoid this company. Thinking of contacting BBC watchdog. They NEED reporting . Wish I had read reviews firstEDIT/UPDATE After seeing the review I was contacted by phone, explanation given to me on delay ( whilst I was on phone to trading standards) and money has gone into my account . Has now put me off selling any more phones online to a company . I hope others on here get there payments