Shocking experience they originally offered me ?270 for my excellent condition s24 then reviewed it due to significant damage to ?110!! There was no damage to the phone and I had photos to prove that. They did revise the offer to ?170 which i agreed to because I was sick of the back and forth with them. Then it took them a full 2 week to pay me and that was because I sent them several emails demanding payment! Stay away from this scam company i won't be using them again! Edit : spoke to Lucy who sorted everything out for me and I'm now a happy customer