I was quoted ?216 for my iPhone 13 mini, which was in very good condition – I have photo and video evidence to back this up. However, once UR received the device, they slashed the offer to ?65, citing battery health and minor cosmetic marks as reasons.They claimed the battery health was at 80% and had 1370 charge cycles, saying it needed replacing because it's below 85% or had more than 500 cycles. However, this level of wear is typical for a used phone and was clearly not explained upfront as a deal-breaker.Additionally, they cited light scratches and minor marks as justification for their lowball offer – again, fairly standard for a used phone in very good condition.I reluctantly accepted the offer due to the hassle of waiting for the phone to be returned. I’m confident I could have easily sold it privately for over ?200.I regret using their service and wish I had read the reviews first. The experience felt misleading and opportunistic.Update: After posting my review, I received a call from Lucy at UR and we were able to come to a resolution. She was polite, understanding, and handled the situation professionally. She revised the offer to ?150, which I appreciated.It’s disappointing that it took a negative review for the issue to be taken seriously — good service should be the standard, not a reaction to public feedback. That said, only due to Lucy’s excellent customer service, I’m raising my rating to 3 stars
