Sent the Mrs phone which has never been used without a full cover on it, phone was like new, low and behold they have halved the offer as there was found light scratches on screen and back cover. Absolutely not the case. I have cancelled and asked for my phone returning, I have my own phone packed ready to send today also but will not bother now, I will look for a decent company. Following a phone call from Lucy, the offer has been corrected, A shame this happened but, how many bad reviews before you realise there is a real problem, I found this company through moneysupermarket and put the phone as good condition, ( Not Excellent ) nowhere did moneysupermarket or UR explain the phone had to be direct from manufacturer or as near as, the photos I received are a mark on the screen which will rub off, it's a deposit from the cover that I left it in for postage. And two miniscule scratches, which I do not believe where there when it left my possession.
