They enticed me in with a high offer of ?182, then once I sent my phone off, revised it down to ?60.50(!). Once I rejected that, they increased the offer to ?85, and again to ?120. I ended up selling the phone for ?150 with Mazuma.The business plan is clear, initial high offer to get you to send your phone away and then hope that you can't be bothered with the hassle and accept a fraction of that. A disgusting practice.