I have sent number emails, this company is the worst I wanted my device back due to low balling me I told them I got a price for ?80 on the device I have a upgrade the old device is a b grade from other retailers. First offer ?40 it was a joke second offer ?60 and the third offer ?90 in the end I wrote 2x emails stating give me my device back ignored, also stated I had other retailers interested as I had taken videos and pictures of the condition and working order. I would not ever send it tothis company as they don’t value your business. Also if you ask for packaging to be sent for your phone don’t bother they send u a plastic bag when you be thinking ow a box would be with it to keep it safe no just a plastic bag with a second class stamp paid for nice one ????. Don’t use them still waiting on payment over a week now.