Tried to sell a phone and they sent me 3 offers which I declined. I tried to call them twice: it holds for 10 minutes and disconnects you, they also don't reply on the chat page.I regret not having chosen another one trying to sell my phone.Edit: Got a call from Lucy and sorted this out. Got my phone back but as a feedback, the phone came lose inside the box which is something you don't advise when we send the phone to you.