very poor service & cant recommend. Gave value for mobile phone which was only 18 months old and always covered in case so I knew it was immaculate. Came back with much reduced offer saying it had scratches back & front. I declined that offer so new offer came back higher saying that they would be able to remove non-existent scratches. I accepted revised offer & waited about 9 days for payment. There is obviously a repeated system when I read other reviews on this company. Avoid