As it currently stands, UR have had two phones which I have sent for trade in for approximately 2 weeks. Although initially dissatisfied with the revised offers, I reluctantly accepted and was advised that payment would be made within 3-7 working days. Appreciate that there has been bank holidays during this period, but I have still not received payment or any correspondence regarding delays. Currently, as its stands im disappointed with this company and would look at using others in the future.