My review is pretty consistent with most other reviews here when selling your phone.My old phone was in great condition and was offered around ?270 as I selected the "good" condition as there was a few miniscule scratches around the outer edges of the phone with no visible damage to the screen or camera lenses. Upon UR receiving my phone and reviewing the condition they low balled the price massively to ?90 as the phone was apparently in bad condition with deep scratches and screen scratch damage?? (the phone was kept in a protective case and screen protector the whole time I had it. I rejected this offer and wanted the phone returned to me as I had a good offer elsewhere from a more reputable company. Following this UR came back to me with a revised offer of ?110, which i rejected again as it was still not even half of what they offered me originally. They again offered me another price of ?130 which I rejected again. They came back with a final offer of ?150 which is ?60 more than what they originally offered which I find baffling as I probably would have accepted that if they offered it at the beginning. This company seem to want to draw people in with a great price to beat the other competition so they can get your phone then make up that there is more damage than what is actually there to trick you into accepting a low balled offer. I am currently waiting on my phone being returned to me to sell it elsewhere as I don't want to deal with them and DEFINITELY WILL NOT USE THEM AGAIN!!!