This is a scam. They offer a high price and when you send the phone they offer more than 50% less saying there are issues with the phone. When you reject the revised offer they try and call you and offer a little more. This happens 3 times until you reject for a third time and then they return it. I’ve still not received mine back. It’s been 2 months. Apparently they need to put a claim through Royal Mail which could take 60 days. They are now not responding to my emails.