I sold my Iphone 13 mini to them and they offered the highest price but when they received it they sent me a reduced offer of over half the price stating it had visible marks on the screen - this is not true - so I declined the offer and requested my phone was sent back. They then upped the offer, so I decline again and then they upped the offer agian and I declined again. They then upped the offer again so I accepted as i had already waited over a week. It then took them 8 days to process and send me the money. Don't believe the price they quote on their website and don't accept their first offer and don't expect your money quickly - all in the process took over two weeks and nearly half the original offer.**Update*** I have received a call from Lucy in the customer experience team and i have been offered the full price that was quoted online on the condition that i change my review to 4 stars so now you know what to do if you want to get the full price! Unethical and underhand business practices.
