This company offered me the best price out of all the phone sellers at ?190 for my phone. I was honest about the condition and said it was good not excellent. Sent the phone in and because I’d charged the phone more than 500 times that they would only offer me ?70. Most people charge their phone once a day at minimal. Most phone contracts are over 24 months. That’s 730 times. Felt a bit mislead but didn’t want the hassle of getting the phone back so accepted the offer. That was 8 days ago and I’ve still not had the money in my account. Avoid this company. UPDATE: Following a call with Lucy at the customer care team she has seen this review and has offered to Increase the offer to ?100 and will be sent to me same day. Lucy was understanding of the situation and did her best to resolve it there and then over the phone.
