I had ordered a drum Mic Set from Thomann. After few years, i realized that one Microphone from the overheads, had less gain than the other. After contacting Thomann customer service, i returned the set for warranty check.To my surprise Thomann Sent me back a new set of overhead mics, in place of the old ones. even though i thought just one mic was defected. Normally a new set of these microphones cost around 400eu, and i didn't even have to pay for shipping, just register my package at UPS, and give the package from my doorstep.Overall Best customer service i had ever encountered.One minor gripe, is that i needed to send a video proof explaining and showing the problem, but because i got completely new microphones after using them for more than a year, it was a minor inconvenience.
