I recently purchased a Cordoba GK Pro Negra guitar from Thomann. Unfortunately, my experience has been extremely disappointing due to significant issues with their handling of shipping damages and lack of accountability.I sent my guitar back to Thomann for warranty service on the preamp, carefully packaging it in its original hard case and a cardboard box—methods traditionally accepted for safe transportation of musical instruments. When the guitar arrived at Thomann's facilities, I was informed that it had suffered damage during shipping. Thomann immediately attributed the damages to "insufficient packaging," despite the fact that it was sent in the original hard case and cardboard box.I reached out for clarification and attempted to resolve the issue, requesting information on whether the packaging guidelines on their website were mandatory for warranty coverage—something that was never clearly communicated to me. Despite multiple attempts to seek clarity, Thomann refused to take responsibility for the damages. To add to the frustration, when the guitar first arrived at their facilities, they claimed there was nothing wrong with the preamp. It was only after multiple emails and calls to customer support that they finally admitted the preamp was faulty and decided to send the guitar to Cordoba for repair. Furthermore, after the guitar was sent to Cordoba, it was returned to me with additional damages to the hard case that were not initially documented by Thomann.It should also be noted that the guitar was returned to me with the exact same packaging in which I sent it, which was considered "insufficient" by Thomann ?s standards.Thomann’s solution? A mere 25€ credit for the damages—an amount that is entirely insufficient given the condition of the guitar and the hard case. Their handling of the situation has been unprofessional, with no clear answers regarding the packaging requirements and no accountability for the damages that occurred under their watch.I am left with a damaged instrument, insufficient compensation, and a lot of frustration. I expected much better service from a company of this reputation. If you are considering sending your instrument to Thomann for warranty repairs, be cautious. Their warranty process and shipping protocols are not as reliable as one would expect.I hope this review helps others to be aware of the risks involved.Pedro Bento
