Thomann basically stole my money. I ordered an item from Thomann in good faith that the item will be delivered to me. The item was shipped via their courier DHL 2 days later, DHL refused to deliver the item for whatever reason. I contacted Thomann and was advised that they will process it as soon as DHL returns the item to them. It has now been 11 days where they keep claiming that they are still waiting for DHL to return the item and that I have to wait. This should not be my problem, the item was never in my possession. Why should I be punished and sit without my item and my money. This was a transaction between Thomann and DHL and has nothing to do with me. I demand that they refund my money but they are just hiding behind their POLICY, which only suits them. I will NEVER buy another item from Thomann.
