Based in Paris, I ordered a keyboard, stand and bench from Thomann for my workplace to be used by staff members. The Thomann website was easy to use, there was a good selection of choices at competitive prices and delivery was quick. However, I am writing to describe the incredible after sale customer service that I received. One year and a few days after purchase, we discovered that the pedal was no longer working surely due to rough use by the many different players. As it was not only the actual pedal, but the connection on the keyboard, it was a serious repair job. I reached out to Thomann and explained the situation and asked to discuss reparation options. Without any negotiations, pleading or discussions, they immediately sent me a pre-paid UPS voucher to send the keyboard to Thomann in Germany to be repaired. The voucher they provided even covered UPS coming to pick up the keyboard so I needn't find a drop off site.It took me a month to get around to organising pick up. As soon as it arrived, Thomann wrote me to confirm they had received the keyboard and then they repaired it and sent it back to me in Paris 11 days later! And it all was free of charge!I have never experienced a better customer service. They were professional, reactive, efficient, communicative/informative, and above all, it was so incredibly easy! So thank you again, Thomann. I would recommend you with my eyes closed to anyone and everyone!
