Have recently ordered a bass guitar from Thomann after some bad experiences with another company based in France. The ordering process was very straightforward and received up to date tracking statuses on the progression of your order. A couple of days later I was informed the item was dispatched, and received the goods four days later! Item was packed well and exactly as described. Just like to say a Thank you to Thomann for a reassuring, quality service. No hidden charges or catches. Would not hesitate to use their services in the future.