Fantastic customer service. I recently ordered a Fender Deluxe Reverb ToneMaster (I’m in the U.K.)Delivered really quickly, but after a short while realised it wasn’t what I wanted / needed. Nearly 4 weeks after receipt, I requested a return & refund using the 30 days / no questions policy. I received confirmation of the receipt of the return yesterday, and this morning the refund has been processed. No questions, no difficulties (except maybe trying to find a DHL Service Point that would take it - most in my area are relatively small stores with limited space). While this amp didn’t work out for me, wouldn’t hesitate to use Thomann again.
