This business has claimed their profile on our platform. Claimed profiles gain trust by showing authenticity, allowing them to respond to customer reviews and highlight verified information.
The details that have been provided so far by the business to verify their profile.
Ordered the product back in November and still haven't received it in April. Have spoke to about 4 different people to try get some answers and each one has told me a different story and assured me it was been sent again and each time nothing has came. Asked to just be refunded and was fobbed off with some helpline number.
Hi Dennis,I want to start by sincerely apologizing for the experience you've had'???this absolutely isn'???t the level of service we aim to provide. Waiting since November, being passed between people, and getting mixed messages is completely unacceptable, and we'???re truly sorry it'???s come to this.I'???m going to make sure this gets sorted properly. Can you please supply me with your order details, and we'???ll prioritize a full resolution'???we now have a new customer service team so I'm not aware of this.We really appreciate your patience and are sorry again for all the back and forth. We'???ll do everything we can to put this right.Best regards,Paula
