This business has claimed their profile on our platform. Claimed profiles gain trust by showing authenticity, allowing them to respond to customer reviews and highlight verified information.
The details that have been provided so far by the business to verify their profile.
This is my second order and I'm horrified with the customer service, I sent an email telling them 1 of my items were missing from my order (mistakes happen) not really thinking to much of it, I received an email apologising and asking for my details which I sent to them, then received another email saying they needed a photo of my delivery, I explained that a couple of the items were a gift for a friend so I couldn't do that, how am I supposed to send a photo of something that I never received? I sent a screenshot of the original order an attached another email explaining again what had happened......I was ignored. On Monday morning I sent another email to see if I would get a response and still nothing. We are now on Wednesday evening, I really don't think I will be using this company again the customer service is atrocious
Hello Jennie, Thank you for your feedback, and I'???m very sorry to hear about your experience. We'???ve requested your contact details so we can call you directly and resolve this as quickly as possible.To complete our standard investigation with the courier, we do need to log how the parcel was received. This helps determine whether the item was lost in transit, tampered with, or if there was a packing error on our part. That information will allow us to escalate the case immediately and arrange a replacement or refund.If you'???d prefer to speak sooner, please feel free to contact us at 0151'?? ?245'?? ?9966 (Mon'???Fri, 8:30'?? ?AM'???4:30PM) excluding Bank Holiday.Again, I apologise for the inconvenience. Kind regards,Sanae
